This site is for sale. Email: mail@monsoonstreet.com

FAQ

 

What do MONSOONstreet do?
We sell fresh and healthy seafood online. We procure fresh fish straight from fisher folk and clean and pack them in our processing facility in Kochi following the highest quality standards. The packed fish is covered with clean crushed ice until it is delivered to your door-step. We do not use any chemical preservatives in our products.

What time can you place and order and when will we deliver it?
You can place an order anytime. You can place an order anytime. Home Delivery will be done on every SATURDAY between 7 AM and 7 PM . 

What if you want to cancel the order?
Our policy on returns and refunds are explained in the 'Returns' link at the bottom of this page. Our idea is to bring you fresh fish rather than somehow deliver the order and earn the money. So there are occassions when orders will be delayed to be delivered due to non-availability of quality fish and you will be promptly informed about the delays over phone and/or email; however you can always cancel your order by contacting our customer support team.

We have a "no questions asked return and refund policy" which entitles all our customers to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product or the delay in delivering is unacceptable to you. We will take the returned product back with us and issue a credit note and the amount will be subsequently refunded to your account.

What happens to your money when you cancel an order?
The amount will be refunded to your account. In case of credit card payments we can also credit the money back to your credit card. Please contact customer support for any further assistance regarding this issue.

Where all do we home deliver?
Today, we deliver all over KOCHI and soon be expanding our coverage to other areas like Trivandrum, Bangalore, Chennai, Kottayam, Calicut, Coimbatore, Pune and a host of other Indian cities. Within Kochi, we are well connected to areas like Kakkanadu, Aluva, Thripunithura, Perumbavoor, Angamaly etc. If you have any doubt on our delivery capabilities in your specific area, feel free to call us on +91 81 29 28 55 55 and checkout.

Do we deliver to cities like Bangalore, Delhi?
ONLY FOR BULK ORDERS, we have started delivering to Bangalore, Delhi, Coimbatore, Trivandrum, Calicut, Chennai, Thiruvalla and Kottayam. Write to us on SALES@MONSOONSTREET.COM or call our customer service desk at 0484 60 67 555 between 9 AM and 7 PM and on +91 81 29 28 55 55 any other time and discuss your needs.

Our home delivery system reaches everywhere COCHIN today. For cities like Bangalore and Delhi, we are currently doing trial deliveries to test our systems and processes. We will be officially starting our operations in these cities soon. Sign up for our newsletter at the bottom of this page, we will keep you informed when we start our operation in these places.

How do we accept payments?
We support an array of online payment options including credit and debit cards, online bank transfer etc. Opt for cash-on-delivery if you prefer to do so instead.

What value we bring to our customers?
MONSOONstreet brings quality to the seafood retail industry which was missing all along.

Our aim is to deliver quality seafood - fresh and cleaned - at your door-step within a few hours of the catch - well before it starts losing its freshness and true taste.

What problems we solve?
We solve the following problems that are vital for eating quality seafood.

  • There is no consistancy of catches i.e. on which day, at what time fish reaches the shore. Consumers cannot afford to wait for this uncertanity and buy in bulk quantities. So consumers lose their very first opportunity to buy fresh fish.
  • We have done our homework for last several months to identify souces of quality fish from the fisher folk across the coast of Kerala. Our procurement policy is 'not to procure if the fish is not up to the quality marks'.

  • Fish once brought to the shore passes through minimum half a dozen intermediate buyers and sellers before it reaches a typical retail outlet; being exposed to unhygienic handling in each sell-and-buy stage.
  • We solve this problem by buying directly from the fishing vessal and ice it immediately using industry standard covered ice boxes.

  • From the moment it is caught, until it reaches your cooking pan/home refrigerator, the fish has to be kept in optimum temperature. However since icing/cooling is often not continuous, decay process sets in and goes on intermittently.
  • The iced boxes are opened only at our processing facility where the fish is again kept iced during the cleaning and washing process.

  • The ice used for keeping the fish fresh is often made of contaminated water and many a times knowingly or unknowingly contain toxic chemicals.
  • We use crushed ice which does not contain any chemical toxins.