This site is for sale. Email: mail@monsoonstreet.com

Customer Service

Thanks for visiting us today. The information contained in this page is very important and we recommend you spend few minutes reading it carefully. At any point of time if you need further clarity, feel free to call us or email us; our contact information is at the bottom of this page.


Shipping & Delivery

Where all do we home deliver?
Today, we deliver all over KOCHI and soon be expanding our coverage to other areas like Trivandrum, Bangalore, Chennai, Kottayam, Calicut, Coimbatore, Pune and a host of other Indian cities. Within Kochi, we are well connected to areas like Kakkanadu, Aluva, Thripunithura, Perumbavoor, Angamaly etc. If you have any doubt on our delivery capabilities in your specific area, feel free to call us on +91 81 29 28 55 55 and checkout.

Do we deliver to cities like Bangalore, Delhi?
ONLY FOR BULK ORDERS, we have started delivering to Bangalore, Delhi, Coimbatore, Trivandrum, Calicut, Chennai, Thiruvalla and Kottayam.

Write to us on SALES@MONSOONSTREET.COM or call our customer service desk at 0484 60 67 555 between 9 AM and 7 PM and on +91 81 29 28 55 55 any other time and discuss your needs.

Our home delivery system reaches everywhere COCHIN today. For cities like Bangalore and Delhi, we are currently doing trial deliveries to test our systems and processes. We will be officially starting our operations in these cities soon. Sign up for our newsletter at the bottom of this page, we will keep you informed when we start our operation in these places.


Privacy & Security

MONSOONSTREET is committed to respecting and protecting individuals' privacy rights. If you have any question about the information contained in our Privacy Policy Document, please complete a feedback form by clicking on “CONTACT” link on the main page of our website, www.monsoonstreet.com . or you can contact us at VI/396A Ullampilly Road, Thrikkakara P.O., Kochi - 682021, KERALA. INDIA.

Our Privacy Policy document discusses the various aspects related to privacy and security. Kindly read it carefully before using our services.


Returns & Replacements

We have a "no questions asked return and refund policy" which entitles all our customers to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note and the amount will be subsequently refunded to your account.

You can cancel an order by contacting our customer support team. The amount will be refunded to your account. In case of credit card payments we can also credit the money back to your credit card. Please contact customer support for any further assistance regarding this issue.


Ordering

Placing an order is very easy and takes only a couple of simple steps. Browse the products from the main menu or the category list, add them to the shopping cart.

Once you finish adding, fill in your billing and shipping address. Complete the order by making the payment.


Payment, Pricing & Promotions

You can make the payment online or opt for cash-on-delivery. Our secure online payment gateway supports credit cards - Visa, MasterCard, Maestro, AMEX, JCB, Diners, 50+ Debit Cards, 50+ Net Banking Options, 5+ Cash Card Options, 30+ IMPS options, E-wallet - PayPal etc.

There are no hidden charges when you shop with us. The prices listed for all items are all-inclusive and remain as the final price of the product. We periodically run promotions that offers products at discounted prices.


Tracking Your Orders

Upon successfully completing your order with us, you will receive an email followed by a call on your hand phone. The email will have detailed information of your order. For further assistance you can contact our customer service team.

For those who have signed up with the web site, complete tracking information is available in the website itself. This information is accessible after logging in using the login id and password.


Updating Account Information

Your account information can be updated after logging into the website.

You can change any information related to your account except the login id.